![]() ![]() ![]() "Managers need to understand the core values of their company and practice them on a daily basis, and the values have to be demonstrated at every level." Ongoing educationĭespite her extensive experience, Kelley made it clear that her education has been ongoing. ![]() "The hard part is you've got to live it," she said. Kelley readily admitted that although onboarding employees successfully is difficult, it is incumbent upon managers to demonstrate their organization's values. Kelley joined Panera Bread as senior vice president and chief restaurant operations officer in 2018, after spending more than 30 years in leadership roles at Tatte Bakery & Café, Sweetgreen and Drybar. While there are no easy answers to the labor problem that continues to hammer the foodservice industry, Kelley had her listeners hanging on every word as she described her efforts to cultivate talent as a leader of one of nation's most successful chains. Hence, the keynote presentation at this year's Fast Casual Executive Summit, "Why companies that innovate on people and talent win," by Karen Kelley of Panera Bread, naturally drew an overflow audience at the JW Marriott in Austin, Texas Sunday evening. No one in the commercial foodservice industry needs to be told the importance of attracting and keeping good employees. ![]()
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